Introduction
At Current Lab we are committed to customer satisfaction and delivering quality software as a service (SaaS). We understand that there might be circumstances under which you would like to request a refund. This policy outlines the conditions under which refunds may be granted.
Eligibility for Refund
- Free Plan: We provide a free plan to allow you to experience our services without any financial commitment. This plan is designed to give you a basic understanding of what our platform can offer, helping you make an informed decision about whether our paid plans are right for your business needs.
- Paid Plan Refunds: Upon subscribing to any of our paid plans, you are eligible to request a full refund within 7 days of purchase, provided that you have not utilized any of the services. This refund policy is designed to give you peace of mind and ensure that you are fully satisfied with our services before making a long-term commitment.
Please note that refund requests will be evaluated to ensure that the services have not been used during the 7-day period. If services have been utilized, the refund request may be declined.
We encourage our customers to thoroughly evaluate their needs and our service offerings before transitioning from our free plan to any paid subscription.
Process for Requesting a Refund
To request a refund, please follow these steps:
- Contact our customer support team via email at [email protected] or through our support portal. Include your account information, subscription details, and a clear explanation of the reason for the refund request.
- Our support team will review your request based on the policy outlined above and respond within 7 business days. We may require additional information or documentation to process your request.
- If approved, refunds will be processed within 7 business days and credited back to the original payment method. Please note that processing times may vary depending on your financial institution.
Limitations
- Refunds are limited to the fees paid for the subscription service and do not cover any additional services, consulting, or custom development.
- Requests for refunds must be made within 7 days of encountering the issue that leads to the request.
- Refunds are not available for accounts that have violated our terms of service or engaged in prohibited activities.
Contact Information
For questions or concerns regarding our refund policy, please contact us at: